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Top 6 Best WordPress CRM Plugins


If you’re looking to expand and build a successful business, you need to create strong relationships with your visitors. If your customers are having difficulties contacting your support team or struggling to find help, they won’t wait around for too long.

One of the best ways of building a better customer relationship is utilizing CRM software. With the right software, you’ll be given relevant customer data that will help identify market opportunities and find new ways of enhancing customer experience.

In this post, we detail how you can use a CRM system to manage your customers and leads in one place and include the 6 best WordPress CRM plugins with their descriptions.

Find a Great Article on the Best WooCommerce Alternatives in 2020

WooCommerce is a free, highly extensible open-source choice. But don’t get it twisted; there are excellent alternatives to it out there that you should consider before settling on one.

What is CRM and why use WordPress as a CRM?

Customer relationship management, or CRM, is a strategy businesses use to manage their customers, potential customers, and leads in one place. Businesses can build more engaging and effective relationships with customers using this method.

WordPress is the perfect platform to make a more enhanced CRM system.  When thinking long-term WordPress as a CRM can be more beneficial than using hosted software.  

Several reasons are revealing that WordPress as a CRM can be more beneficial. It is affordable and integrates well with e-commerce sites. Also, you can take control of your data other than extending features with plugins. And of course, it’s easy to manage and set up. 

Let’s get started with our list of the 6 best WordPress CRM plugins because your customers won’t wait!



First on our list of best WordPress CRM plugins is Zoho CRM that enables small to large-sized organizations with a complete customer relationship lifecycle management solution for managing organization-wide sales, marketing, customer support & service, and inventory management in a single business system.

This plugin is a full-featured customer relationship management (CRM) package with a long list of features and integrations which have earned our attention. Zoho CRM’s huge feature set yields a lot of capabilities including lead management, sales force automation, contact management, omnichannel interactions with customers, and a host of analytics options. 

Zoho CRM pricing starts at $12.00 per user, per year. Zoho CRM offers a free trial as well. 



Zendesk Sell is sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams. This plugin offers an industry-leading customer service solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale.

Some of the sales management tools are often difficult to use, but Zendesk Sell is simple and designed to keep reps selling. It eliminates the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.

All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Zendesk pricing starts at $19.00 per user, per month.  Zendesk offers a free trial too.


One of the best WordPress CRM plugins is Intercom that is a Conversational Relationship Platform (CRP). With Intercom, you can experience better customer relationship management through personalized, messenger-based experiences across the customer journey. 

Intercom utilizes user intelligence and behavioural targeting to help businesses better understand, improve, and benefit from customer communication. Intercom’s live database of customers is constantly updated.

The software offers features to get feedback from your users and to send event invites and other communication. The app also enables users to send emails and in-app messages across mobile and web devices. 

Utilizing features for live chat for sales, customer engagement, and customer support, you can capture, qualify, and nurture leads to convert prospects into customers; make announcements, and re-engage people, and solve customer problems faster with an integrated help desk.



Ticksy is a fully-featured help desk software designed to serve enterprises, and startups. Ticksy provides end-to-end solutions designed for Windows. This online Help Desk plugin offers ticket/issue tracking, a self-service portal in one place.

Private tickets are just between you and your customers, but public tickets are like using an online forum anyone can view and reply to. This takes some of the support load off and places it into the hands of those that are willing to help. 

Ticksy pricing starts at $5.00 as a flat rate, per month. They do not have a free version. Ticksy does offer a free trial.



Crisp is the ultimate all-in-one multichannel customer support platform that helps businesses connect instantly with their customers or leads who are waiting for support. With its quickly evolving set of tools, Crisp is leading businesses through the customer-driven revolution by using conversations to achieve hyper-growth.

Build your help desk platform through Crisp and start to help your customers effortlessly. With this help desk plugin, Crisp lets your customers find their answers by themselves and makes things simpler for busy businesses.

Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, enhance customer’s help, improve customer’s satisfaction leading to a gradual increase in revenue.

Crisp pricing starts at $25.00 per feature, per month. Crisp offers a free trial as well. 



HubSpot is known for its strong marketing tools, so this is a great opportunity to take advantage of one of the best WordPress CRM plugins on the market.

It’s an all-in-one solution that includes CRM, live chat, email marketing, and more. It has a free WordPress plugin as well. Using the plugin, you can easily manage all your leads and campaigns directly from the WordPress dashboard.  

Using HubSpot you’ll have access to CRM, email marketing, live chat, and other than collecting up to 1 million leads and contacts for free. Also, you can engage with your potential customers via live chat, use forms, tickets, or email templates with detailed stats and analytics. 

The CRM is completely free and it has a WordPress plugin to integrate with your current site. It only takes a few moments to configure your CRM online. The free plan offers more than enough features to easily manage all your leads for your WordPress website.

To Conclude

Now that you have become familiar with WordPress CRM plugins you can choose the plugin that meets your requirements. The right plugins provide you with enough resources to manage and keep up with all your customers and leads.

Although, if you’re looking to dodge the trouble of finding CRM plugins for WordPress, Katsu Studio offers to run your CRM quickly and hassle-free. They will build, customize, and take over your WordPress website design to ensure a high-quality web design. 

Thank you for reading this post, and please let us know what you think is the best CRM plugin for WordPress in the comment section below!

Dave Miller
Dave Miller

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